SHIPPING & ORDERING
You can modify your order as long as it has not yet shipped. Our fulfillment team typically ships orders within 1-2 business days. Your order confirmation email will include a link to change your order. If you are unable to make modifications, our support team will be happy to assist you.
Orders typically ship within 1-2 business days from our fulfillment center in Columbus, OH. In some cases, our fulfillment team may ship even faster. Delivery time depends on the shipping address provided, but most U.S. deliveries take between 2-5 business days.
You'll receive a shipping confirmation email once your order has been shipped. This email will include a tracking number and other relevant information from the carrier. If you have additional questions about tracking your order, please contact our support team.
We’re sorry, but we’re currently unable to ship and deliver to P.O. boxes.
If your package was lost or damaged during transit, we recommend filing a claim with the carrier using the tracking number provided. Once you've filed the claim, please notify our support team with your claim number so we can assist in resolving the issue.
Here are the steps to file a claim based on your carrier:
INTERNATIONAL ORDERS
Yes, we offer international shipping via FedEx to most markets. If your location isn't available or you're unable to calculate shipping at checkout, please contact our support team, and we’ll be happy to assist you.
Duties and taxes are not collected at checkout. Import taxes and customs duties and fees are charged once the shipment reaches your local customs. International customers are responsible for the payment of these import taxes, customs duties and fees at the time they are incurred.
We are not responsible for shipments abandoned or undelivered due to unpaid duties, taxes, or missing delivery arrangements. Please ensure all duties and taxes are paid and contact information is accurate to avoid any issues.
RETURNS & EXCHANGES
Supplying modern craft programs around the world with exceptional bar supplies is our passion, and we’re proud of the quality and innovative designs of every product we create. We want you to feel confident in your Crew products, too — that’s why we offer free domestic returns within 30 days.
To be eligible for a refund, products must be unused and in their original packaging. To start a return or exchange, please reach out to support. Once your inquiry is received, our team will guide you through the next steps.
Please note: For safety reasons, consumable products like straws, garnishes, and rimmers are non-returnable, even if unopened.
If you've encountered an issue or received a defective product, please reach out to our support team, and we’ll do our best to assist you.
Unfortunately, individual components of our products are not available for purchase individually.
Craft Tech® is our innovative specialty glass, inspired by years of experience with unreliable tools in the F&B industry. Designed for greater durability in fast-paced bar programs, Craft Tech® Glass is more reliable than traditional glassware.
While our glass products are engineered for enhanced strength, they cannot completely prevent breakage. We recommend handling them with care to minimize the risk of damage.
PRODUCT CARE
We do our best to make all of our products as durable and reliable as possible. That said, no product is indestructible. Unfortunately, we are not able to replace or refund items that are broken, cracked, chipped, or damaged due to drops, falls, sharp contact with hard surfaces, or regular use.
Our Craft Tech® glass is approved for use in hot and cold temperatures, it has a lower coefficient of thermal expansion than typical soda-lime glass, making it less likely to fracture when exposed to hot or cold liquids. With that said, Craft Tech® products are not approved for use in a freezer or oven. If you place a Crew Bottle® in the freezer with liquid inside, the liquid may expand and damage the bottle, just as it would with any container.