Are Crew Supply Co. products BPA-free?
Are Crew Supply Co. products made with FDA-approved materials?
Of course! Crew products are made with food-safe, FDA-approved materials.
What is Craft Tech® Glass?
Craft Tech® Glass is a durable, shatter-resistant type of glass. It looks and feels like regular glass, but it's a little lighter and a lot more resilient. Similar to borosilicate, it contains boron trioxide to increase the coefficient of thermal expansion. This simply means that Crew Bottles™ can withstand extreme temperature changes and can be safely cleaned in a modern dishwasher. Craft Tech™ Glass is known for its durability, making it an ideal compound for high-performance barware.
The color I want is out of stock. What gives?
We're sorry to hear that! Reach out to firstname.lastname@example.org and we'll let you know as soon as it's back in stock.
Can I buy the base individually?
No. It's a separation anxiety thing.
How do I care for my bottles?
With love. Craft Tech® Glass is dishwasher-safe and caps and bases can easily be washed by hand.
Do standard pour spouts work with Crew Bottles?
We designed our bottle series with a 20mm neck finish specifically to accommodate standard pour spouts commonly used for liquor bottles and olive oil. That said, our Pour Boy® Pour Spout is always the best bet for a no-leak seal and a perfect pour.
Do Pour Boy® Pour Spouts work with other bottles?
They sure do. We designed the Pour Boy® Pour Spout to create a leak-proof seal when fully inserted in the neck of most standard booze bottles.
My products aren't working the way I thought they would. What do I do?
Please, tell us immediately! We want to hear about the issue and make things right.
Reach out to email@example.com.
ORDERS & SHIPPING
To which countries does Crew deliver?
Our carriers include FedEx, UPS and DHL, which means we'll find you wherever you are.
I made a mistake. Can I change my order?
We all make mistakes. Send us an email to firstname.lastname@example.org. We'll make sure you get the items you want.
How do I return an order?
When will my order ship?
We ship orders every day, Monday through Friday, from our distribution center in Perris, CA. Orders placed on Friday after 12:00pm PST will ship the following Monday. Most domestic orders will arrive within 4 business days. International orders generally take anywhere from 7-10 business days. After placing your order, you will receive an order confirmation including tracking information. If you do not receive order confirmation, please reach out to email@example.com.
I haven't received tracking information for my order. What's up?
We're sorry about that. You should receive a tracking number when your item ships. If you haven't received a tracking number within 24 hours of your purchase, please email firstname.lastname@example.org.
Who do I talk to about pricing for my bar or restaurant?
We're always looking to support our friends in the industry and we would love to help outfit your venue. Please send us a message.
Can I mix carbonated beverages in my Crew Bottle™?
Hey, who doesn't like bubbly drinks? When adding fizzy liquids like sparkling water or fake Champagne, make sure you remove the cap when you're done prepping. Otherwise, the bottle will become charged with pressure and the top will shoot off like a rocket. Like a bottle rocket.
Where are Crew products made?
We searched the globe to find the best manufacturers for each product component. Currently, Crew products are designed in Los Angeles, CA, and our supply chain network includes both China and Portugal.
Is Crew hiring?
We're always looking for smart, curious, friendly people who care about the food and beverage industry. If this seems like you, then we would love to talk about what you're good at. Drop us a line at email@example.com.