ORDERS & SHIPPING
How do I process a return?
If you’re not totally satisfied with your purchase, you can return it within 30 days for a full refund or replacement (we’ll cover the shipping costs). To start a return, reach out to email@example.com. You can read our full 30-day hassle-free return policy here.
How do I cancel or edit my order?
We aim to ship orders as quickly as possible. That said, if your order is pending shipment, you can send an email to firstname.lastname@example.org and we'll make sure you get the items you want.
When will my order ship?
We aim to ship within 3 business days. After placing your order, you will receive an order confirmation including tracking information. If you do not receive order confirmation, please reach out to email@example.com.
Does Crew ship to PO boxes?
Sorry, we don’t. Because we ship with UPS and USPS, we are unable to deliver to PO boxes.
What is Craft Tech® Glass?
Craft Tech® Glass is a durable, shatter-resistant type of glass. It looks and feels like regular glass, but it's a little lighter and a lot more resilient. Similar to borosilicate, it contains boron trioxide to increase the coefficient of thermal expansion. This simply means that Crew products can withstand extreme temperature changes and can be safely cleaned in a modern dishwasher. Craft Tech Glass® is known for its durability, making it an ideal compound for high-performance barware.
Are Crew products dishwasher-safe?
All Crew products are designed to be dishwasher safe, food-safe and BPA-free. That said, placing small stuff in the dishwasher is a recipe for disaster. Please follow the suggested care guidelines located under each product description for optimal cleaning.
Are Crew products BPA Free?
Crew products are 100% BPA-free and FDA-approved.
Does Crew have an affiliate program?
We’re always looking for passionate people to join the Crew. Check out our Affiliate Program to learn more.
Does Crew do corporate gifting?
Looking to create an unforgettable mixology experience? We’d love to hear more about your goals for corporate gifting. Drop us a line at Ali@crewsupplyco.com
Is Crew a sustainable company?
At Crew, sustainability isn't just a check in a box; it is an ethos that permeates everything we do. As a leader in the Food & Beverage community, we understand that our decision-making process has a downstream impact on our environment and the future of our industry.
From our focus on reusable design to responsible supply chain choices, we are committed to constantly and thoroughly evaluating the environmental consequences of our products and practices. We are committed to continuous sustainable improvement by:
Challenging a supplier system that forefronts cheap, disposable supplies;
Auditing our supply chain and developing new solutions to deliver products to customers in a safe, sustainable and cost-effective manner;
Working with our partners to incorporate non-virgin materials into our supply chain processes;
Circumventing antiquated and unnecessary distribution models to deliver value directly to our customers;
Complying with local, state and federal environmental laws;
Leveraging our logistical expertise to move goods in the most efficient manner possible.
How does Crew support the F&B industry?
Through our #PourWithPride campaign, we promote LGBTQ+ equality in the Food & Beverage industry by demonstrating the tangible benefits of inclusive environments. Reach out to firstname.lastname@example.org to get involved.
Is Crew hiring?
We're always looking for smart, friendly people who share our passion for advancing the food and beverage industry. If this seems like you, then we would love to talk about what you're good at. Drop us a line at email@example.com.
How do I become a retail partner?
Interested in adding Crew’s premium barware to your brick-and-mortar store? We are now accepting applications for both domestic and international retail partners. Please submit an application to become a retail partner with Crew.