You'll receive a shipping confirmation email once your order has been shipped. This email will include a tracking number and other relevant information from the carrier. If you have additional questions about tracking your order, please contact our support team.

Orders typically ship within 1-2 business days from our fulfillment center in Columbus, OH. In some cases, our fulfillment team may ship even faster. Delivery time depends on the shipping address provided, but most U.S. deliveries take between 2-5 business days.

We’re sorry, but we’re currently unable to ship and deliver to P.O. boxes.

International shipping via FedEx is available to most markets. If checkout doesn’t provide a rate to your location, please contact support for assistance.

Supplying modern craft programs around the world with exceptional bar supplies is our passion, and we’re proud of the quality and innovative designs of every product we create. We want you to feel confident in your Crew products, too — that’s why we offer free domestic returns within 30 days.

To be eligible for a refund, products must be unused and in their original packaging. To start a return or exchange, please reach out to support. Once your inquiry is received, our team will guide you through the next steps.

Please note: For safety reasons, consumable products like straws, garnishes, and rimmers are non-returnable, even if unopened.

You can always conveniently access your Garny subscription at any time via your Customer Portal. A link to this portal was included in a confirmation email when you originally subscribed. You can access your portal link here.

You can modify your order as long as it has not yet shipped. Our fulfillment team typically ships orders within 1-2 business days. Your order confirmation email will include a link to change your order. If you are unable to make modifications, our support team will be happy to assist you.

We offer a variety of helpful discount codes through our email sign-up, referral program, and more. These codes cannot be combined, and are not applicable during sitewide sales. Still having trouble? Reach out to our support team.

If you've encountered an issue or received a defective product, please reach out to our support team, and we’ll do our best to assist you.

Unfortunately, individual components are not sold separately. We sell each of our products as a single unit because we are constantly updating and improving our designs, and we want our customers to have the best possible experience with their products.

Versions of glass bottles from years past may not work as well with current versions of our T-Caps or bases, which is why we only sell products as a complete unit.

Absolutely, happy to help! Please access our B2B Wholesale page for more information.

We are currently expanding our Retail Program domestically, and beyond. If there is a specific retailer you think would be a great partner for Crew products, feel free to drop us a line in Support and we’ll reach out to them.

Craft Tech® is our innovative specialty glass, inspired by years of experience with unreliable tools in the F&B industry. Designed for greater durability in fast-paced bar programs, Craft Tech® Glass is more reliable than traditional glassware.

While our glass products are engineered for enhanced strength, they cannot completely prevent breakage. We recommend handling them with care to minimize the risk of damage.

Be sure and clean all components after every use to prevent build-up from affecting the seal of the base. While the Crafttech glass portion of our Crew bottles are dishwasher safe, for longevity, we recommend hand-washing the cap and base with warm, soapy water.

Additionally, we recommend handwashing our Pour Boy Pour Spouts, to prevent wear and loss in high powered industrial dishwashers. Wood-handled products also need to be gently hand washed and dried to prevent wear and fading of the wood.

Our Store & Pour products are made with Craft Tech® glass to make them as durable as possible, but as with any glass, they aren’t indestructible. Even Craft Tech® glass can chip or break if it hits a sharp bar top edge, a metal speed rail at the wrong angle, or is dropped on a hard surface. Unfortunately, we can’t guarantee that glass products won’t break during use.

We do our best to make all of our products as durable and reliable as possible. That said, no product is indestructible. Unfortunately, we are not able to replace or refund items that are broken, cracked, chipped, or damaged due to drops, falls, sharp contact with hard surfaces, or regular use.

Our Craft Tech® glass is approved for use in hot and cold temperatures, it has a lower coefficient of thermal expansion than typical soda-lime glass, making it less likely to fracture when exposed to hot or cold liquids. With that said, Craft Tech® products are not approved for use in a freezer or oven. If you place a Crew Bottle® in the freezer with liquid inside, the liquid may expand and damage the bottle, just as it would with any container.