Dear Valued Customer,
We are thrilled that you have chosen Crew® as your go-to bar supplier. We are committed to advancing the F&B industry through high-quality products and first-rate customer support. Your satisfaction is of utmost importance to us, and we want to ensure that your experience with us is as smooth as humanly possible.
With that in mind, we have established a 90-day return policy to address any concerns or issues you may have with your purchase. Please take a moment to familiarize yourself with our policy to ensure the best delivery results:
Return Eligibility: Products that meet the following criteria are eligible for a return within 90 days from the date of purchase:
- Valid proof of purchase (order number or receipt).
- Items in their original condition, unused, and in the original packaging; or are flawed or functioning improperly.
Initiate Return Process: Please reach out to our support team with your order number and a detailed explanation of the reason for your request. The team will respond with further instructions.
Please notice: If products are flawed or improperly functioning, please make sure to report the damage and attach clear images displaying the damage for evaluation.
If you have any questions or require further assistance regarding any of the policies listed above, please do not hesitate to contact our customer success team. We are here to support you.
Thank you for your understanding and cooperation.